Front Office Leader

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Leader and play a pivotal role in delivering exceptional guest experiences. As the face of our hotel, you will lead a dynamic team to ensure seamless operations, warm hospitality, and a memorable stay for every guest.

Our hotel is a beacon of luxury and comfort, offering a unique blend of modern amenities and traditional Balinese charm. As a Front Office Leader, you will be at the forefront of our guest services, managing check-ins, check-outs, and resolving any issues that may arise. Your day-to-day tasks will involve using our state-of-the-art hotel management system, PMS (Property Management System), and ensuring that our guests feel valued and cared for.

This is an opportunity to grow within a well-established hotel chain, with opportunities for professional development and advancement. We are looking for a passionate and dedicated leader who can inspire and motivate their team to deliver outstanding service.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Front Office staff to ensure high standards of service and guest satisfaction.
• Handle guest check-ins and check-outs efficiently and professionally.
• Resolve guest complaints and issues promptly and effectively.
• Manage the hotel's PMS (Property Management System) to ensure accurate and up-to-date guest information.
• Coordinate with other departments to ensure seamless guest experiences.
• Train and develop team members to enhance their skills and knowledge.
• Maintain a clean and organized front office area.
• Ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in a Front Office or similar role in the hospitality industry.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using hotel management systems and software.
• Knowledge of hotel operations and procedures.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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