Customer Service Assistant (Bali - Multiple Locations)

Join Pok Brothers as a Customer Service Assistant in the vibrant heart of Bali! We're looking for a friendly, professional, and detail-oriented individual to deliver exceptional customer service in our dynamic call center and customer support team. This is an exciting opportunity to be part of a growing company that values customer satisfaction and continuous improvement.

In this role, you'll be the first point of contact for our customers, handling inquiries, complaints, and requests with a smile. You'll work with our team to ensure every customer leaves with a positive experience. Using tools like Zendesk and Freshdesk, you'll manage customer interactions efficiently and provide solutions that meet our customers' needs.

Pok Brothers is a leading company in Bali, known for its innovative approach and commitment to excellence. We offer a supportive and collaborative work environment where your contributions are valued. Join us and be part of a team that's dedicated to making a difference.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and emails from customers, providing prompt and accurate responses.
• Resolve customer inquiries and complaints, ensuring customer satisfaction.
• Use customer relationship management (CRM) software like Zendesk and Freshdesk to track and manage customer interactions.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to ensure consistent and high-quality customer service.
• Maintain a detailed and accurate record of all customer interactions.
• Stay updated with company policies and procedures to ensure compliance and consistency.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think critically.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Familiarity with CRM software like Zendesk and Freshdesk is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional and friendly demeanor, with a customer-first mindset.
• Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

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