Field Collection Specialist - Samarinda

Join Indodana as a Field Collection Specialist in Samarinda and become a key player in providing financial solutions to our valued customers. This role offers a unique opportunity to develop your negotiation skills while enjoying the benefits of a performance-driven environment. In this role, you will visit customer locations to collect payments, resolve issues, and ensure smooth financial transactions. Indodana, a leading financial technology company in Indonesia, is committed to innovation and customer satisfaction. This is your chance to contribute to our mission of making financial services accessible and efficient for all.

As a Field Collection Specialist in Samarinda, you will be responsible for visiting customer locations to collect payments, resolve issues, and ensure smooth financial transactions. You will work closely with our customer service team to provide exceptional service and maintain high customer satisfaction. This role offers a unique opportunity to develop your negotiation and communication skills while enjoying the benefits of a performance-driven environment. Join us and be part of a team that is dedicated to delivering exceptional financial services.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect payments and resolve financial issues.
• Negotiate with customers to ensure timely payment collection.
• Document all transactions and customer interactions using our in-house collection system.
• Provide exceptional customer service and maintain high customer satisfaction.
• Collaborate with the customer service team to resolve complex financial issues.
• Ensure compliance with company policies and regulations.
• Monitor and report on collection performance metrics.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role within the financial services industry.
• Strong negotiation and communication skills.
• Ability to work independently and manage multiple tasks.
• Good understanding of financial products and services.
• Excellent problem-solving and decision-making skills.
• Familiarity with collection systems and software such as SAP or Oracle.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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